Shipping policy

Shipping Policy

At Hypersignal™, we aim to ensure that your order is delivered securely and within a reasonable timeframe. Please read our Shipping Policy to understand how we handle delivery, timeframes, and costs.

Delivery Timeframes

Orders are processed and dispatched within 1–3 business days after payment is received.
Delivery typically takes between 1 and 5 business days, depending on your location and courier availability.
You will receive a confirmation email with tracking details once your order has shipped.

Shipping Costs

Free shipping is available on all orders above R2500.
Orders above this threshold will incur a flat-rate shipping fee of R75.
All return shipping for defective or damaged items is free of charge (see our Returns & Refunds Policy).

Delayed or Failed Delivery

While we strive to deliver within the promised timeframe, external factors such as courier delays, strikes, or customs clearance may affect shipping times.
In terms of section 19 of the Consumer Protection Act (CPA), if delivery is unreasonably delayed, you are entitled to cancel your order and request a full refund.
If your order does not arrive within 7 business days, you are eligible for a full refund.

Incorrect Address or Failed Delivery

Please ensure your shipping details are correct at checkout.
Hypersignal™ is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to incorrect details, we will contact you to arrange re-delivery, which may incur additional costs.

Questions?

For any questions regarding shipping, please contact us at contact.hypersignal@gmail.com